Refund policy

Happy Findings | Refund & Returns Policy

At Happy Findings, we want every customer to shop with confidence.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

If your item is faulty, damaged, unsafe, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund.

For a major failure, you are generally entitled to choose a refund or replacement. For a minor failure, we may first offer a repair within a reasonable time.

Change-of-Mind Returns

We do not offer returns or refunds solely because you change your mind, order the wrong item or find the product cheaper elsewhere.

This does not affect your rights under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us with:

Your order number
A description of the issue
Photographs, where helpful

We will review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Return Shipping

Please contact us before returning an item so we can provide return instructions.

Where required under Australian Consumer Law, Happy Findings will cover or reimburse reasonable return shipping costs for faulty or non-compliant goods.

Refund Processing

Approved refunds will be issued to your original payment method where practicable and in accordance with applicable law. Your bank or payment provider may require additional processing time.